Terms of Service

Lead Agent is software operated by iRelease, LLC that helps local service businesses manage customer conversations. The Services organize inbound phone calls, text messages, and web form submissions in one place, help businesses reply to people who have contacted them, and schedule appointments.

Lead Agent does not generate, buy, sell, or broker leads, and does not provide contact lists. Every contact in your account is one your own business obtained directly. Pricing and billing terms are described in Section 7 below.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We accept the following forms of payment: Visa, Mastercard, American Express, Discover. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information. Sales tax will be added to the price of purchases as deemed required by us. We give at least 30 days notice before any price change takes effect. All payments shall be in US dollars.

How payments are processed. Where you use Lead Agent to accept payments from your own customers, payments are processed through Stripe Connect (Standard). You connect your own Stripe account, and that account is the merchant of record for those transactions. Your use of Stripe is governed by your agreement with Stripe, and iRelease, LLC is not a party to it.

No platform fee is charged. iRelease, LLC does not take an application fee or any percentage of payments you collect through your connected Stripe account. You keep 100% of what your customers pay you.

Stripe's own fees. Stripe charges its standard processing fees directly to your connected Stripe account under your agreement with Stripe. Those fees are set by Stripe, not by us, and we do not receive any share of them.

Future changes. No platform fee is currently charged. If we ever introduce one, we will give affected users at least thirty (30) days' written notice before it takes effect, and continued use of the payment processing Services after that notice period constitutes acceptance of the new fee.

Separate from your subscription. This section concerns payments you collect from your customers. Fees you pay iRelease, LLC for the Services themselves are described in Section 7 below.

Price and Billing Interval: Subscription pricing, the billing interval, and any free-trial period are the ones presented to you at checkout and confirmed in your order email. A valid payment method is required to start a subscription or trial. You are not charged during a free trial; the first charge falls on the day after the trial ends, and on the same day of each period after that.

Billing and Renewal: Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

Cancellation: You can cancel your subscription at any time, in any of three ways: from the billing settings in your account, by emailing info@leadagent.app from the address on the account, or by calling 505-240-8035 during office hours. Canceling before a free trial ends prevents any charge. After that, your cancellation will take effect at the end of the current paid term. Refund terms are described in our Refund and Cancellation Policy: https://leadagent.app/legal/refunds.

Fee Changes: We may, from time to time, make changes to the subscription fee. We give at least 30 days notice before any price change takes effect, sent to the email address on your account, and you may cancel before the new price applies.

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to: systematically retrieve data or other content from the Services; trick, defraud, or mislead us and other users; circumvent, disable, or otherwise interfere with security-related features; disparage, tarnish, or otherwise harm us and/or the Services; use any information obtained from the Services to harass, abuse, or harm another person; make improper use of our support services; use the Services in a manner inconsistent with any applicable laws or regulations; engage in unauthorized framing of or linking to the Services; upload or transmit viruses or other harmful material; engage in any automated use of the system; delete the copyright or other proprietary rights notice from any Content; attempt to impersonate another user; interfere with, disrupt, or create an undue burden on the Services; harass, annoy, intimidate, or threaten any of our employees; attempt to bypass any measures of the Services designed to prevent or restrict access; copy or adapt the Services' software; except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any software comprising the Services; make any unauthorized use of the Services; or use the Services as part of any effort to compete with us.

No Lead Brokering. You may not use Lead Agent to sell, broker, or distribute contact information or personal information, or to build or operate purchased or rented contact lists. Lead Agent is a platform for managing conversations with people who contacted your own business directly. You may not message anyone who has not given your business consent to be contacted.

Messaging Compliance. If you use messaging features, you represent that you have obtained explicit recipient consent where required by law and carrier rules. You must honor opt-out requests (e.g., STOP) immediately, provide required disclosures, and you may not send spam, unsolicited messages, or messages on behalf of unaffiliated third parties without proper authorization and registration.

The Services may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

We care about data privacy and security. Please review our Privacy Policy: https://leadagent.app/legal/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Corporate Affiliates (Internal Operations Only). We may share limited information with our parent company, subsidiaries, or other companies under common control with us solely for internal business administration, security, fraud prevention, or billing purposes. Mobile information (including phone numbers, SMS consent data, and messaging opt-in status) will not be shared with third parties or affiliates for marketing or promotional purposes. This includes any referral/affiliate partners: referral commissions are attribution-only and do not involve sharing, selling, or providing access to end-user contact data, phone numbers, or opt-in information. We do not sell personal information. We do not sell or broker leads. We do not share phone numbers with third parties for their own independent marketing purposes.

Consent to Receive Messages. By providing your phone number and opting in to receive text messages, you consent to receive SMS/MMS messages from Lead Agent. You will receive non-marketing messages only: related to your account, support inquiries, and appointment/meeting reminders. We do not send marketing or promotional text messages.

Message Frequency. Message frequency varies based on your account activity and preferences. Non-marketing messages are sent as needed for account-related purposes. Marketing messages, if opted in, are typically sent no more than 4 times per month.

Opt-Out Instructions. You may opt out of receiving text messages at any time by replying STOP to any message. Upon receiving your opt-out request, we will send a confirmation message and remove you from our messaging list within 24 hours. You will receive no further messages unless you re-subscribe.

Help. For assistance with our messaging program, reply HELP to any message or contact us at info@leadagent.app.

Message and Data Rates. Message and data rates may apply. Consult your wireless carrier for details about your text messaging plan.

Carrier Liability. Carriers are not liable for delayed or undelivered messages. Lead Agent is not responsible for messages that are delayed, not delivered, or delivered to the wrong number due to carrier issues, network congestion, or incorrect information provided by you.

Supported Carriers. Our messaging services are designed to work with major U.S. carriers. However, not all carriers support all message types, and some carriers may block or filter certain messages.

Privacy. Your phone number and messaging consent information are subject to our Privacy Policy. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES, TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. Except as provided in our Refund and Cancellation Policy (https://leadagent.app/legal/refunds), we will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. Nothing in this section reduces the notice we give before a price change: as stated in Sections 5 and 7, we give at least 30 days notice before any price change takes effect. We cannot guarantee the Services will be available at all times.

These Legal Terms shall be governed by and defined following the laws of the State of New Mexico, United States. iRelease, LLC and yourself irrevocably consent that the courts of New Mexico shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration: Any dispute arising out of or in connection with these Legal Terms shall be referred to and finally resolved by binding arbitration. The seat of arbitration shall be Albuquerque, New Mexico, United States. The language of the proceedings shall be English. The governing law shall be substantive law of the State of New Mexico, United States.

Restrictions: The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. No arbitration shall be joined with any other proceeding; there is no right or authority for any Dispute to be arbitrated on a class-action basis.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties; (5) your violation of the rights of a third party; or (6) any overt harmful act toward any other user of the Services.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data.

These Legal Terms, together with our Privacy Policy and our Refund and Cancellation Policy (https://leadagent.app/legal/refunds), which are expressly incorporated into these Legal Terms by reference, and any other policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and us. The Refund and Cancellation Policy governs billing, cancellation, and refund questions; where it and any other part of these Legal Terms address the same billing, cancellation, or refund question, the Refund and Cancellation Policy controls. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

iRelease, LLC
AI-Powered Customer Communications for Small Businesses
3167 San Mateo NE #273
Albuquerque, NM 87110, US
Phone: 505-240-8035
Email: info@leadagent.app